FAQs


Please be aware that we’ve temporarily extended our delivery timeframes given the global impact of COVID-19 pandemic. Rest assured we are working tirelessly to fulfill all orders and we sincerely appreciate your patience during this difficult time. 

 

How to Place an Order?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

Which Methods of Payment do you accept?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal). 

How Safe is my Personal Information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process.

For more information on how we secure and use your information, please consult our Privacy Policy.

How does Shipping work?

We partner with US and China only merchants and artisans in order to provide you the best prices and the most interesting products. . 
Our suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

For more information on shipping, check out our Shipping Policy.

Can I Cancel an Order?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. 

For more information on refunds, check out our Refunds Policy.